This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

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This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services

This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider ebook

  • Page: 400
  • Format: pdf
  • ISBN: 9781491927182
  • Publisher: O'Reilly Media, Incorporated


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